Platin Casino won't pay out money (solved positively)
Hello, I'm new here, it's about the Platin Casino, my girlfriend and I wanted to gamble a bit because I didn't have any more money in my account that day, eaw she was so nice and paid 20 euros from her account to my player account at the Platin Casino and I did Did you get the 20 euros in cash so far so good I played for several days and when I had 1000 euros I wanted to cash it out unfortunately it didn't work and I contacted the live chat where I was told that I had violated the terms and conditions because I would have paid in via a third party, great, I thought, but if I had lost it would have been okay for them too. If I win, it probably looks different get paid out and I was assured that I should upload a few documents from my girlfriend, including a power of attorney, so I uploaded all the required documents and then it worked with the e-mail today, I then got an e-mail that said I was sent credited the 20 euros back to my account, I then contacted support again, where they told me that the prize was canceled because I had violated the terms and conditions and blocked no player account, I don’t understand the world anymore, I was assured several times that the money is still paid out does anyone have a tip what I could do now thanks in advance
AW: Platin Casino does not want to pay out money
Hello cici121,
I once removed part of your posting because you simply copied the text from another forum. It would be nice not just to copy something but to record it yourself!
Since you have violated the law and terms of Platin, it is their right to refuse your payout. I also don't know if it helps if one of us asks about it, because I know Platin and they make use of your right. Unlike Wunderino, who let third-party accounts go through with a wink, you can’t expect that from all casinos. Why are foreign accounts used again and again to deposit in a casino. Next time just get a Paysafe card or Neosurf
If one of the colleagues has a direct line, then please.
AW: Platin Casino does not want to pay out money
Hello, yes, I had posted it in another forum, so I had simply copied it, I had already written it myself, it violated the terms and conditions, I understood what I do not understand, that the employee still assured me that the profit would be paid out, even though she knew that I paid into my girlfriend's account she also wanted the documents and a power of attorney from my girlfriend that's it then cancel the payout and block a player account I find bad
AW: Platin Casino does not want to pay out money
The support is just a puppet in an online casino and can rarely determine or promise anything. Players are often misled with ready-made answers and statements via support are also not binding. The support is often also active for different online casinos, which in turn have different terms and conditions, so mistakes can sometimes happen.
If I were you, I would contact the casino again via email and explain that you only deposited on the statement in the support via another account and you are now blocked. With a bit of luck it might end up in the right place.
AW: Platin Casino does not want to pay out money
I've tried everything but get no answer I'm really at a loss what to do now so I thought someone here could help me
AW: Platin Casino does not want to pay out money
Quote:
Posted by
cici121
I've tried everything but get no answer I'm really at a loss what to do now so I thought someone here could help me
It's possible that we still have colleagues here who have a direct line to Platin Casino, otherwise I'll send this thread directly to Platin to get an answer.
AW: Platin Casino does not want to pay out money
Really that would be really nice because I'm really at a loss thank you very much
AW: Platin Casino does not want to pay out money
I also have the chat history where she assures me and the e-mail where she wants my girlfriend's documents for the payment if it should help
AW: Platin Casino does not want to pay out money
Quote:
Posted by
cici121
I also have the chat history where she assures me and the e-mail where she wants my girlfriend's documents for the payment if it should help
OK, that's helpful, can you please send me the pictures via PM. Just click on my name on the left and then select private message.
AW: Platin Casino does not want to pay out money
Hello how can I send the pictures ??