Fraud Europaplay Casino who can help?

Hello ,
I signed up for Europaplay and got a bonus, paid in and had to wager a total of 4500 euros to be able to pay out. I had asked support beforehand.
Now I've reached the payout and wanted to make a payout, but the support said I can't have the bonus paid out, it's only play money...
I could have anything above that paid out, that would be 36 euros for me...
what kind of scam is thishttp://www.playtime-forum.info/forum...entid=55&stc=1

hi flo,

Bonus money is not withdrawable at most playtech casinos. after the wagering requirements have been met, the bonus money will be withdrawn from the total in the event of a payout. this is nothing abnormal. :happy0025:

well wanted to have money paid out then an email came...
I checked everything and everything is correct...
What can I do now?
I don't get an answer in the live chat, it will be closed soon

Thank you for your trust in Europaplay. We look forward to welcoming you as a customer.

Based on our terms and conditions, no transfers can be made with payout dates that differ from the information provided by the casino account holder.
The name, the city, the country etc. must be congruent.

Unfortunately, your first name and/or last name in your withdrawal request does not match the casino account details. For this reason, your withdrawal request was rejected. We would like to sincerely request that you submit your withdrawal request again using the correct details: Please enter your full first name and last name in the 'Account Holder's Name' field as correct.

Please also make sure that the swift code and all other bank details are entered correctly. If in doubt, please ask your bank, this will avoid further delays.

We apologize for the inconvenience and thank you for your understanding

Sincerely,

Casino Toll Free Number:

+0800-6646739

:happy0025:

"Based on our terms and conditions, no transfers can be made with payout dates that differ from the information provided by the casino account holder. The name, the city, the country etc. must be congruent."

This is lawful and correct due to money laundering regulations and anti-terrorist financing laws.

Leopold

Quote:

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Posted by gameflo

Based on our terms and conditions, no transfers can be made with payout dates that differ from the information provided by the casino account holder.
The name, the city, the country etc. must be congruent.

Unfortunately, your first name and/or last name in your withdrawal request does not match the casino account details. For this reason, your withdrawal request was rejected. We would like to ask you to submit your withdrawal request again using the correct data: Please enter your full first name and last name in the "Account holder's name" field as correct.

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gameflo, is there something to it - or not?

Interesting question. If so - then it is justified...