Ares Casino Scam! Please help! (solved)

[Gaddock]

Hi all.

Deposited €100 with no bonus at Ares Casino because I wanted to check out their offer.
But after several attempts it was impossible to play there because their servers seem to have problems.
Now I have uploaded my ID and an invoice with address, supposedly also successfully, whereby nothing has changed, I can re-upload the documents all the time, nothing changes.
Receive neither a confirmation nor information by e-mail or from the chat (support). There is only broken German, I am not understood and then it just ends. The casino is probably not supposed to be really serious.
Maybe someone there has a contact and can get my money back for me, I really don't know what to do next.

I would be very grateful for your help.

Nick

[playtime spielo]

Sorry, your thread got lost somehow.

Has the problem been solved or do you still need help?

[Gaddock]

I was surprised that nothing came.
Unfortunately still nothing has happened, ZERO response from this casino it does not respond to anything. money is still stuck...

[Gaddock]

You have to upload needed verification documents A withdrawal from your account is not allowed. Please contact our customer service.

Uploaded my documents several times, wrote several e-mails, tried to communicate with the chat support, don't even speak German properly, I think it's a translator. Meanwhile, the chat support button is no longer displayed to me.
All useless. :( At least I want to get my 80€ back that are hanging in the account.....

[playtime spielo]

OK I'm trying to find out more, is the email stored here in the forum the same as you used on Ares?

[playtime spielo]

As I just got informed, your account is now verified. So you can pay out your money again.

Please let me know if you have it, then we can mark the post as done.

[Gaddock]

OK, I'll get in touch. When I make a bank transfer, he wants a branch number from me. I have no idea whether the Sparkasse has such a branch number at all, so I have to call first thing tomorrow and can't find anything on the internet. First of all, thanks for the help, I'll get back to you. ;)

[playtime slotti]

OK, I'll get in touch. When I make a bank transfer, he wants a branch number from me. I have no idea whether the Sparkasse has such a branch number at all, so I have to call first thing tomorrow and can't find anything on the internet. First of all, thanks for the help, I'll get back to you. ;)

The identification of a branch is contained in the Swift code (BIC).

The BIC contains the bank code XXX, the country code XX, the location code XX and the branch code XXX

[Gaddock]

I don't know if my answer went through here, so I'll post again.
Yesterday I was able to pay out what I wanted there, now that I have the explanation from you it is suddenly only from 90€.
I just want my 80€ out of it, do they want to fuck me so hard??? :(
That sucks....

[playtime spielo]

Hi Gaddock,

new users are some posts on moderation, otherwise the spam would kill us. You should be out of the filter now though!

I can't find anything about bank transfers on the website, but all other payments are at least 20€ why it says 90,- I don't know yet, but I'm trying to find out.

[Gaddock]

Ok sorry for that!

Cash out from arescasino



Withdrawal method







Amount currently payable80.00
*Payout Amount
Withdrawal limit 90 - 100000

[playtime spielo]

The Casino Manager has just confirmed to me that you can now withdraw €80. Please let me know if it worked, then we can finally mark it as solved.

[Gaddock]

I was actually able to book out the 80 and it tells me in progress. I'm curious which error comes next, or if it really ends up on my account. I'll let you know as soon as something happens!

[playtime spielo]

Hi Gaddock,

did the money come in and can I mark the topic as resolved?

[Gaddock]

Yes, it actually worked. Money has arrived. Unfortunately, I was only able to report now, Unitymedia has once again cut everything for almost 2 weeks....Iwas broken on the street....
I can't tell you how grateful I am to you!
Thanks alot!!!!!!

[playtime spielo]

Thank you for your feedback, I have now set the thread to closed.

[Fritz500]

hello I have the same problem ..... it's about a lot more money for me, I've uploaded my personal documents for the 2nd time. but then the only answer was that you don't need anything at the moment and would save the things ...... can someone help me?

MARCEL

[CBJVikings]

Ares Casino, a lot of people are drawn to it after the end of Novoline. It's a pity, obviously this doesn't seem to be a good decision....!

[playtime spielo]

Ares is a good choice, but I just mentioned it in another thread... apparently there are new people working in support who are probably poorly trained. I know that's not an argument and a no-go for me, but I've already passed the whole thing on to the right department.

[bread]

I have the same problem!! Can't verify but want my payout!! 😭😭😭😭

[playtime spielo]

I have the same problem!! Can't verify but want my payout!! 

Have you uploaded your documents when you go to payout? In this case you should definitely contact the chat and make it very clear what you want. Because, as I've pointed out quite often, the new support seems to be under all guns there.