Much Better

[Glumbi]

Have you heard of MuchBetter?


I just saw an advertisement on facebook that is aimed at people who play online, it even says: Neteller or Skrill customer? Come to MuchBetter!

Then everything comes in English, I don't have time anymore because I have to look at everything then but I haven't heard about it yet.

Here is the promotional image on Facebook:

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[playtime slotti]

This app is currently only available in the UK and has something to do with gifts, bonuses and online shops. Why they associate this with Skrill or Neteller is a mystery to me. At the moment only bank transfer is possible anyway. This is a purely online operation without telephone contact (e-mail only). Supposed to be available all over the world but they don't have a list and say it's only available in UK. It's not at all clear to me what kind of target group they are focused on.

They do advertise online gaming and lower fees but it's not mature at all. For that it would have to be available as a payment option at most online gaming companies, otherwise it's a shot backwards. Supposedly you get rewards points for the use and deposit of €100 each. So far, only advertising partners are Royal Panda, Lottoland, Finnplay and Pinnacle, which are not even linked yet. The low fees are certainly an argument but useless if the gaming companies don't offer it or it's restricted to countries.

Bringing such an app onto the market without having won enough potential providers for it is already a risk. Therefore, at the moment completely uninteresting for customers in the online gaming area. I'd rather pay a few more fees and know what I have and that I can use it almost anywhere. I think they would have failed completely when they were introduced and presented to investors.

[Glumbi]

That is already outrageous to give the impression that you have a totally competitive product, which is more like an air number. Thus it is not worthwhile to deal with it in more detail.

[MuchBetter John]

Hello everyone - first off - I'm part of the MuchBetter team. I saw this entry from you while googling and thought I might be able to contribute a few details about our payment service - completely neutral and without advertising. Info never hurts.

MuchBetter is a relatively new payment service. The team behind MuchBetter comes from the gaming and payment industry. MuchBetter has now been on the market for around 9 months and is an international product. Currently we have our app in 155 countries. Depending on the individual situation and the availability of payment options in the respective countries, acceptance develops at different speeds. In Germany there are many alternatives for depositing and withdrawing money in gaming, i.e. the competition here is correspondingly strong. Compared to the other wallets, MuchBetter is actually cheaper - for providers as well as customers. The prepaid card for the wallet is also free (except withdraw money and FX). If you feel like it, just try it out, there are many small details that make all the difference. Again to the acceptance - unfortunately it always takes a long time to get a certain, critical mass of customers and providers on board. Everyone starts small :) To name a few partners who already accept MuchBetter: Pokerstars, FullTilt, Sunmaker, all 888 brands, Microgaming Casinos, Pinnacle, LVbet etc as well as many small and medium sized casinos. In other words, in the 9 months we have actually achieved a lot and integrated some of the largest gaming brands worldwide. New partners are added every week. Anyone who has tried MuchBetter and would like to use it at their favorite casino is welcome to give us input here. MuchBetter has already won several industry awards in its short history and is a payment method that will be represented in gaming in the long term - that's the plan! So, give us a chance, not so negative - download the app once and have a look, then feel free to give us feedback! And - if you are interested, we will give you a MuchBetter key-fob for contactless payment free of charge. Is a nice addition to use MuchBetter in everyday life. LG, John

[playtime slotti]

Hi John, first of all, welcome to our platform. Thank you for taking the trouble to introduce your product to us. Unfortunately, the explanations are not enough for me and you have not addressed the points/details mentioned or found on your website.

But maybe you could explain it more precisely for the area of ​​online gaming and only for this area. I think what interests us here is the process, availability, list of gaming partner names, verification, ATM withdrawals yes/no, etc. The fees seem to be really lower, huh you have already written.

I have already found the product at individual dealers (Microgaming Casinos), but it would not really make sense if you could not have your credit paid out via ATMs, for example, but only via bank transfer. I think most people wouldn't like that. Neteller, Skrill, ecoPayz have a clear advantage here, even when it comes to higher fees. But that's exactly what users tend to accept when it comes to a certain anonymity. Many simply do not want it to go through the house bank and especially not when it comes to larger sums. With smaller sums that would be okay but also more cumbersome when it comes to depositing at MuchBetter.

Now you just use the credit on the e-wallets to pay in and out or withdraw if necessary. There may also be one or the other user who prefers bank transfer, but these are probably the fewest.

So it would certainly be a good idea to go into it a little more closely and tell us your vision or the advantage over other payment providers. I can also well imagine that gaming alone was not necessarily your goal when founding the product.

I would wish for a simple explanation of the process, what exactly the user has to do to use the product. And why is this product only available in English and Russian versions?

[MuchBetter John]

Hallo,

The easiest way to explain the product would be with a graphic - but I'll try to explain it briefly - and only with reference to online gaming:

MuchBetter is an e-money account (wallet) just like Skrill or Neteller etc. Licensed and regulated under the European e-Money Directive.
MuchBetter is only available as an app - for Apple and Android.
You can top up the MuchBetter account in Germany with: Sofort, bank transfer, Trustly, cash (yes, cash!), Visa, Mastercard, Bitcoin, Ether, BTC, Giropay (currently deactivated because the flow is not optimal in an app ).
Credit in MuchBetter can be paid out by bank transfer to your own bank account or with the free MuchBetter Prepaid Mastercard at an ATM or just go shopping with the card. In addition, in the future (October) it will also be possible to pay out in BTC and Bitcoin.
You can make the following transactions with MuchBetter: deposit directly with online gaming providers (just one "tap" in the app), send money to any phone number or request money (P2P). Receive money from online gaming providers. Thus, the wallet does everything that Skrill or Neteller does - only faster, better and cheaper.
The prepaid Mastercard can be ordered in the app and will be sent home by post. The card is free, only ATM fees of 1% exist. If a foreign currency transaction is made using the card or MuchBetter account, a 0.99% fee will apply. That's a whopping 3% less than NT or Skrill.

Sending or requesting money to friends is also completely free.

At the moment, all deposits in Germany at MuchBetter with Sofort, Trustly, credit cards are free of charge until the end of the year - so NO fees. After this promotional period, the following deposit fees will apply:
Credit cards - 1.65%
Immediately - 1,5%
Trustly 1,5%
Cash - 5%
crypto - 2%
Bank transfer - free of charge

Our focus is gaming, but the product is designed in such a way that it can also be used sensibly in other markets in the future.
The contactless (NFC) tag we have is just a prepaid card in a "different format". This is simply a gadget that is convenient and useful. Doesn't have anything to do with gaming, but you can use this trailer to simply pay with the MuchBetter credit anywhere at the cash register. So you always have money on your bunch of keys. Go jogging in the morning - you don't take your wallet with you, usually not even your cell phone. But the key, you have to get back in at home. On the way back buy some rolls or a coffee or a water, pay contactless with the bunch of keys....

Our Prepaid Mastercard has a dynamic CVV - this means that if you use the card for online purchases, a new, dynamic CVV will be generated in the app each time. If you lose the card, it cannot be used online by third parties - as the CVV is missing. The card can be activated and deactivated in the app. One "tap" and the card is inactive. For example if you lost or misplaced it. Found again? - Simply activate it again in the app with a "tap".

Unlike Skrill and Neteller etc, MuchBetter uses NO passwords, no security questions, no ID, no email addresses etc. Only Touch ID (or who prefers passcode).

How do I pay at the casino with MuchBetter?
Simply select the "MuchBetter" payment method, enter your mobile phone number and press OK. You get a push message on your phone, click on it, the MuchBetter app opens (with Touch ID) and you see a payment request from the casino. Just tap the "Send" button and that's it. No re-direct, no login, no password - all super convenient but at the same time highly secure.

Security: The app uses device authentication/pairing, touch ID, the phone number is verified once by a one-time code.

Casino withdrawals. Just select the amount and select MuchBetter as the withdrawal option. Money goes straight to the Muchbetter account.

Try it out at Stars or Sunmaker - takes less than 3 seconds. Unless the provider makes additional manual checks.

Cash top-up of the MuchBetter account - no one else has that - try it out in the app. You can deposit cash into your MuchBetter account directly and in real time at almost every gas station in Germany.

Last but not least - the German version of the website will be online at the end of this week, so hopefully it will then be a little clearer how and what and for whom MuchBetter stands.

Greetings,
John

[playtime slotti]

Thank you very much for the detailed explanation. At the same time I downloaded the app and registered. So far everything worked well, easily and quickly. When it comes to verification, if you want to increase the account limits, which are currently €110 or €220 per day/month, you have to scan documents. I canceled it at first, whereupon an email came saying that the document verification had failed and that you can send proof of the address, a photo of yourself and proof of identity to verfication@muchbetter.com. :Per:

When testing a deposit via bank transfer, you cannot select a normal online bank transfer, only Trustly Online Banking is available. You can enter the sort code of the bank and it will also be displayed (in my case), so far okay, but during the execution the message comes up: No account with sufficient credit :confused0006:

Do you have to be registered with Trustly now or is it due to the missing verification? Otherwise there is the option Sofort (depending on the bank), credit card, CashCode and Bitcoin, that's it. You might have to try CashCode, but with a 5% fee it's pretty steep and is probably out of the question for most people.

However, the other providers are not sleeping either and so Trustly and Klarna are increasingly coming into play as competitors, both providers from Sweden. The question is, with whom is it easiest to top up an account and not fail at a bank-dependent hurdle, availability in online casinos, verification, well-functioning and accessible support, reliability and transparency and to offer a fee and thus customer-friendly product for this type of payment.

[gamblejohn]

I also have to say that a lot has already been achieved here in a few months, but unfortunately that's still not enough for me and should be available in all OC's. An important step would be to offer your site in German.

[MuchBetter John]

As mentioned in my last post, the MuchBetter website will be available in German by the end of this week. The app itself is of course already available in German.

It is not clear to me at the moment why there was an error with the Trustly top-up, but I would like to take a look. Contact Slotti directly.

Acceptance - yes, if it were easy to create large-scale coverage with all providers in such a short time - then everyone would do it :) Unfortunately, this is very time-consuming and always depends on the provider's priorities, roadmap, planning, etc when MuchBetter can be technically connected.

We will have a representative from MuchBetter here with you who will also keep you updated on new partners, features and promos.

[playtime slotti]

As mentioned in my last post, the MuchBetter website will be available in German by the end of this week. The app itself is of course already available in German.

Is also necessary, because there is currently too much mix of German and English on the website.


It is not clear to me at the moment why there was an error with the Trustly top-up, but I would like to take a look. Contact Slotti directly. We exchange ideas!


Acceptance - yes, if it were easy to create large-scale coverage with all providers in such a short time - then everyone would do it :) Unfortunately, this is very time-consuming and always depends on the provider's priorities, roadmap, planning, etc when MuchBetter can be technically connected.

Yes, we are also aware that it is time-consuming, unfortunately the dealers are not always the fastest.


We will have a representative from MuchBetter here with you who will also keep you updated on new partners, features and promos.

That sounds good :)

[Sammy081]

I had also used muchbetter to deposit at 1xbet, so far everything worked.
An alternative to Skrill and Neteller is basically not bad, they now charge really outrageously high fees.
If you just have to watch how muchbetter develops, it could become a serious competitor for the top dogs.

[playtime slotti]

I had also used muchbetter to deposit at 1xbet, so far everything worked.
An alternative to Skrill and Neteller is basically not bad, they now charge really outrageously high fees.
If you just have to watch how muchbetter develops, it could become a serious competitor for the top dogs.

I take a similar view, where it really comes down to functionality, further merchant acceptance and payment option offerings. The idea of ​​advertising the product on several portals and investing the funds to make it known more quickly should also be included in MuchBetter's marketing budget in the long term.

[playtime slotti]

The website is still not in German and somehow my problem from the test doesn't seem to go any further. It's a bit weak when they don't answer. MuchBetter wants to be known and especially in such a phase it would be important to stay on the ball with us, but that's your decision.

[playtime slotti]

Much better or not much better?


The website is now in German, but the people responsible simply don't comment on it anymore. Also regarding my test and the problem that occurred, no. And I find that more than weak and also shows very clearly with this provider to what extent one is willing to take up problems, to solve them or to give feedback at all. That's no better than with other providers, so why should one recommend it or use it at all? On the contrary, not getting any feedback evokes a negative attitude in me.

My hope was that a provider would come along who would also like to be present and, above all, transparent. That was my impression but it kind of turns into the opposite because they don't seem interested.

[muesli2]

Hello everyone!! I've been trying to get my money back from much better for 11 days now!! absolute catastrophe and bad support!! so be careful ....

[playtime spielo]

Hello everyone!! I've been trying to get my money back from much better for 11 days now!! absolute catastrophe and bad support!! so be careful ....

It's a bit vague to comment on this based on your statement, since we don't know exactly what it's about except that you're waiting for your money. Feel free to tell us more and contact the Muchbetter employee here in the forum via PM. MuchBetter support staff contact in Playtime Forum (http://www.playtime-forum.info/forum/members/1028-MuchBetter-John)

[muesli2]

Hello!!I deposited €29 at much better on December 100!!I then wanted to transfer the €100 to sunmaker!!It didn't work, there were technical problems!!I had sunmaker confirm this today!! I then wanted to transfer the 100€ back to my bank account!! and since then it's been absolute chaos!! just delaying tactics, I keep asking why I want the money back, etc.!! so the support is a mega catastrophe! !!and now my money is neither with sunmaker nor with MuchBetter...howl

[playtime slotti]

I'm sorry to hear that and there was no reaction to my test at the time either. Somehow I guessed it. It's also doubtful if the staff will even answer here, but you can try.

[muesli2]

Yes, unfortunately, I must have drawn the a... card!! I hope enough people will read this and learn from it...

[playtime spielo]

Yes, unfortunately, I must have drawn the a... card!! I hope enough people will read this and learn from it...

Muchbetter is a service provider and not a casino. They have to explain to you where the money went to, they are responsible for your money. So stay tuned, try live chat (if they have one), email what ever...

[muesli2]

Unfortunately nothing works at the moment...

[playtime spielo]

Unfortunately nothing works at the moment...

Were you able to achieve something, as I can see our MuchBetter support was already in touch with you.

[muesli2]

Yes!! you shouldn't believe it!! money came, but never again...

[playtime slotti]

Nice that it worked for you. Your "never again" is also a logical consequence, because companies often underestimate the effect of users and readers. But they are their potential customers. If there are no reactions or only reactions to publications, then the companies shouldn't be surprised if things go haywire.

They could certainly have gotten a different and more positive criticism here, but then you can see how much value is placed on it. The readers form their own opinions and so they also decide a little bit about the reputation of such companies. Developing a negative reputation from the start is never good for young companies.

[Glumbi]

The MuchBetter contact was here in the forum recently, a short statement would have been nice.

[Glumbi]

I also transferred a smaller amount with MuchBetter today. First paid into MuchBetter via Giropay, then sent to sunmaker Casino. It worked great up to that point and I had no problems.

[playtime slotti]

Is anyone really using MuchBetter?

[Glumbi]

I tested it today, simply because the sunmaker no longer has Neteller, no Ecopayz, just Trustly and I wanted to try an alternative. The deposit now ran without any problems. The identification by scanning the ID card was also confirmed within minutes. Unfortunately, there was no payout, but I think I would try it again to see how a payout would work.

[playtime slotti]

Personally, I just hate it when these companies just don't respond to problems anymore. Just blah blah and nothing else. There's no feedback and they don't care. Unfortunately, this is also the case with Trustly.

[Glumbi]

You're right, the problem if only the two remain available is not much. It also serves as a test for the forum. I'll pay with it again and see what happens.

[Ulken]

Phew, what that again.. never seen or heard of..

[gamblejohn]

I have to say that I initially had really good experiences with Muchbetter, but after a while I stopped using it because I didn't have enough options outside of the casino.

[Glumbi]

Ulken is also a payment option for online purchases or casinos. I had used it once and everything was okay, I can't say whether I would use it regularly. I think as long as the well-known methods still exist, MuchBetter will probably remain the exception for me.

[Ulken]

Another club like that, no thanks, what I already have is enough for me.

[gamblejohn]

With all the casinos that jump off other payment service providers, you almost always have to keep an eye on it. I'm still not convinced, but just using a credit card is getting boring.

[Glumbi]

That's right, I saw because I changed banks, the new one sometimes says the casino name on the debit on the account if you pay with Trustly. I won't do that anymore because well, the house bank doesn't have to know everything. Then really transfer something to the Revolut account or something like MuchBetter.

Deposits on Neteller via Giropay etc. are still okay, but if Trustly already states who exactly is debiting, that is of no interest to me.

[Ulken]

That doesn't work at all if something like that appears on the bank account, I wouldn't accept it and then no longer use the method.

[Gambler]

So I don't necessarily have to have an online casino at my house bank, that would be ugly.

[Glumbi]

I can understand you, I have to think about that too, I don't have a mega problem because of it, but it doesn't have to be.

[Ulken]

That's not possible, they have to keep it at least neutral, of course. It should also be clear to them that not everyone wants to have something like this displayed on their account.

[Glumbi]

Possibly we are still working on it if corresponding feedback is received.

If there wasn't even a representative from MuchBetter here, it would of course be nice if something were added.

[playtime slotti]

You can wait a long time, no more reactions from this club. If they don't like something, they just shut it down. They're no better than Trustly & Co. They don't bother with trifles, but they do suggest to the readers how important it is to them dealing with customers, they can all do that.

[Ulken]

What kind of club is that if nobody even reports .. then I don't even have to start putting money into it.